Last updated: October 19, 2026
When you use the CBT Weight-Loss program, we may collect the following types of information:
We use your information to:
We take reasonable measures to protect your personal information, including encryption of sensitive data at rest and in transit. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to delete your account and associated data, please contact us at hello@thetenpillars.com.
We may use third-party services for hosting, analytics, and AI processing. These services have their own privacy policies and are contractually obligated to process your data only as instructed by us.
In The Ten Pillars app you can choose to connect Apple Health (iPhone) or Health Connect (Android). This also brings in readings from apps that share with them, such as Samsung Health. Connecting is optional, and nothing is shared until you give permission on your phone.
What we read: only the readings you allow, from this list: weight, body fat percentage, steps, active minutes, sleep and resting heart rate. You can allow or refuse each one separately. For each reading we also store when it was taken and which app it came from.
Why we use it: to support your progress on The Ten Pillars programme. For example, it lets you see how your habits, activity and sleep change over time.
How we look after it: your readings are stored encrypted, and only you can see them in your account. We never sell your health data. We never use it for advertising, and we never share it with third parties for their own use. We do not send your health readings to our AI tools (ChatCBT or the WhatsApp assistant). Health data is special category data under UK GDPR. We process it only with your explicit consent, which you give when you connect and can withdraw at any time.
Disconnecting and deleting: you can disconnect at any time from the Connect page, and we will then stop reading new data. You can also delete all your stored readings there in one step. They are also deleted if you close your account. You can remove our access in your phone's own settings too (Apple Health or Health Connect).
Apple and Google rules: data we receive from Apple HealthKit and Google Health Connect is used only as described above. It is not used for advertising or data mining, and it is not shared with third parties except where you ask us to or where the law requires it. Our use of information received from Health Connect follows the Health Connect Permissions policy, including its Limited Use requirements.
Questions: contact us at hello@thetenpillars.com about your health data.
We use essential cookies to maintain your session and preferences. We do not use advertising cookies or sell your data to third parties.
You have the right to access, correct, or delete your personal information. You may also opt out of any non-essential communications. To exercise these rights, contact us at hello@thetenpillars.com.
For any privacy-related questions, please contact us at hello@thetenpillars.com or call 07471 012634.